Refund Policy

WWW.XTRUSION-OVERLAND.COM
BY XTRUSION DESIGNS LLC

 We have a 95% 30-day return policy, which means you have 30 days after receiving your item to request a return.

     Returns will be refunded 95% of the purchase price. The other 5% is a fee we are charged by Shopify. 2.5% for the purchase, plus an additional 2.5% for the refund. Unfortunately, Shopify does not refund these portions of the transaction.

     To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

     To start a return, you can CLICK HERE. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Cancelled Orders
All cancelled orders are also subject to our 95% refund policy. You will be refunded 95% of the purchase price. The other 5% is a fee we are charged by Shopify. 2.5% for the purchase, plus an additional 2.5% for the refund. Unfortunately, Shopify does not refund these portions of the transaction. 

 You can always contact us for any return questions at THIS LINK.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.